Intake Family Support Worker (full-time)
The Vision is Bold;
- Taking crisis calls from parents; offer supportive and non-judgmental assistance to all families.
- Over the phone, interviewing the parent in an empathetic and supportive manner to assess:
- need for service and current crisis information
- family’s strengths and risk factors present
- children’s health, socialization, development, and special needs
- community and family supports available
- parent’s ability to cope with the crisis, and priority of need
- Completing admissions and discharges with families, providing supportive, educational intervention to promote family growth and change using brief solution-focused.
strategies, crisis intervention skills, motivational interviewing and family goal setting.
- Share Intake information and serve as liaison between Intake and the relevant Program Manager and staff teams for the Kottage.
The ideal candidate will have an organized and compassionate approach to the work, strong teamwork skills, and a commitment to developing positive, supportive relationships.
- Manages timely and effective intakes and discharges of infants and children
- Answers crisis phone line and maintains a record of all incoming calls and inquiries
- Prioritize and triage incoming calls
- Demonstrate application of accurate, concise required documentation for intake, discharge and continuous quality improvement
- Encourages each caregiver to engage in Follow-Up. Notifies Follow-Up worker of all admissions and discharges
- Degree or diploma in Social Work or related Human Services field, or related education.
- Minimum 2 years related experience providing trauma informed care using strength-based, harm reduction techniques while caring for infants and children.
- Experience working with or knowledge of Indigenous communities and culture will be considered an asset.
- Self-directed, organized and able to multitask well.
- Strong communication and client interview skills.
- Experience with family crisis support and brief solution-focused approach.
Knowledge, Skills and Abilities
- Ability to flexible hours and work occasional weekends to meet the performance objectives of the job description and program needs.
- Ability to write concise reports and correspondence using grammatically correct English.
- Working knowledge of Microsoft Word, Excel, PowerPoint, Google Suite and other field related software.
- Skilled in facilitating learning groups of various client related groups.
- Ability to give clear instruction.
- Ability to think in strength-based perspective.
- Daily documentation, quantitative and qualitative, data collection and reporting. Including Well-being Wheel and Well-being Indicators, the Family Assessment form, ASQ3, Circle of Security, ACES to PACES, Family Violence, and Foundation of the Caregiver, LookSee, Trauma Informed Care, The Brain Story and Family ECO map.
- Excellent time management skills.
- Build strong rapport with all colleagues, volunteers and caregivers including those from diverse cultures.
- Has familiarity with the developmental needs of infants and children up to ten years old.
- Has the ability to lift and carry infants and small children.
- Maintains current certification in mandatory training.
Conditions of Employment
- Ability to obtain an RCMP enhanced security clearance
- Satisfactory Vulnerable Sector check
An excellent compensation and benefits package awaits the successful candidate.
How to ApplyPlease email your resume to Dataentry.firstname.lastname@example.org
Kids Kottage Value Statement: All children have inherent value as individuals and are recognized to have specific rights, established under the 1989 United Nations Convention on the Rights of the Child. Kids Kottage Foundation respects and upholds these specific and inherent rights.